EvalGate

Ticket Router

Critical
segmented by category2 runsticket_routersample data

Latest

65%

-30 pts vs baseline

Baseline

95%

trusted bar

Latest run

Run vs run

Diff any two evaluations to see exactly which metrics moved — and whether the prompt or dataset changed underneath them.

5 critical · 0 warning
prompt samedataset same

Pass rate

65%

-30 pts vs A

category_match — mean score

65%

-30 pts vs A

priority_match — mean score

100%

0 pts vs A

MetricRun ARun BΔVerdictErrored cases0.0000.0000.000okLatency (mean ms)1922+3okLatency (p95 ms)2328+5okPass rate0.9500.650-0.300criticalcategory_match — mean score0.9500.650-0.300criticalcategory_match — pass rate0.9500.650-0.300criticalpriority_match — mean score1.0001.0000.000okpriority_match — pass rate1.0001.0000.000okaccount_access / category_match1.0000.600-0.400criticalaccount_access / priority_match1.0001.0000.000okbilling / category_match1.0001.0000.000okbilling / priority_match1.0001.0000.000okfeature_request / category_match1.0000.000-1.000criticalfeature_request / priority_match1.0001.0000.000oktechnical_support / category_match0.8330.8330.000oktechnical_support / priority_match1.0001.0000.000okTokens per case45450.000okTotal tokens8948940.000ok