EvalGate

Ticket Router

Critical
segmented by category2 runsticket_routersample data

Latest

65%

-30 pts vs baseline

Baseline

95%

trusted bar

Latest run

Latest evaluation

Ticket Router #2 · claude-haiku-4-5 · Dataset v1 · Jul 18, 2026

Critical
65%pass rate

30 pts below baseline.

7 of 20 cases failing.

13 passed7 failed
Inspect this run

Quality by check

category_match — mean score65%
priority_match — mean score100%

Quality by category

feature_request0%
account_access60%
technical_support83%
billing100%

What this means

Quality has dropped badly enough to block a merge.

Merge blocked
  • Latest run: 13 of 20 test cases passed (65%). 7 gave a wrong answer.

  • Baseline: 30 points below the trusted baseline (65% vs 95%).

  • Trend: Quality has declined across the last 2 runs (95% → 65%).

  • Regressions: 5 measures got worse than the baseline, all 5 of them badly enough to block a merge. The biggest drop is in the category match check in “feature_request”, down 100 points.

  • Weak spot: Failures are concentrated in one place: category “feature_request” fails every one of its 4 cases, against 65% overall. Fixing that one area would move the number most.

What to do next

Investigate before merging. CI runs the same comparison and exits non-zero, so this will block the merge until the regression is fixed or a new baseline is deliberately promoted.

A merge with this run would be blocked.