Email Classifier

Hi, I was charged $49 twice this month for the same subscription. Can you refund the duplicate charge?

Clear duplicate-charge billing case.

Could you please send me a copy of my invoice for April? I need it for expense reporting.

Invoice request.

My card was declined when you tried to renew my plan. How do I update my payment method?

Payment failure / payment method update.

Why did my monthly price jump from $20 to $35 without any notice? That seems unfair.

Pricing complaint.

I applied the promo code WELCOME20 at checkout but the discount was not applied to my order.

Coupon not applied.

Do you provide a proper VAT invoice with your company tax ID for EU customers?

Tax/VAT invoice question.

Refund?

Edge: extremely short message; intent inferred as billing/refund.

i think i was billd twice for my subscripton this monthh, can u check my acount charges plz

Edge: typos. Mentions 'account' but the intent is about charges (billing).

Hola, me cobraron dos veces this month and I only have one subscription. Please help.

Edge: mixed Spanish/English. Double-charge billing issue.

Wonderful. Charged $99 for a plan I cancelled last week. Truly a flawless system you have here.

Edge: sarcastic tone. Underlying issue is an erroneous charge (billing).

Can I switch from monthly to annual billing, and would I get the annual discount immediately?

Billing cycle change.

I see a pending charge of $1 on my statement from your company. What is that for?

Card verification charge inquiry.

Please stop charging me. I want a full refund for the last three months immediately.

Refund demand; primary intent is monetary (billing) even though it implies cancellation.

Every time I try to export a report to PDF the app freezes and then closes. I'm on the latest version on Windows 11.

Crash on export.

Your status page says everything is fine but I'm getting a 500 error on every page load right now.

Server error / possible outage.

Our integration suddenly started returning 401 Unauthorized even though the API key hasn't changed.

API auth error; technical despite mentioning a key (not account login).

The dashboard takes almost 30 seconds to load lately. It used to be instant. Is something wrong?

Performance degradation.

How do I connect the Slack integration? I can't find where to add the webhook in settings.

How-to / configuration question.

the app keps freezng when i clic the export buton on my mac, plz fix asap

Edge: typos. Clear technical freeze bug.

It's broken.

Edge: extremely short and vague; defaulting to technical as a malfunction report.

Bonjour, the export feature ne fonctionne pas since the last update, it just shows a blank screen.

Edge: mixed French/English. Technical regression after update.

Amazing, your 'new' update deleted all of my saved reports. Brilliant engineering, really.

Edge: sarcastic. Underlying technical data-loss bug.

My webhook endpoint isn't receiving any events even though I enabled them an hour ago.

Webhook delivery issue.

After the latest release my charts stopped rendering and the console shows a JavaScript error.

Front-end rendering bug.

Is there a way to bulk import contacts from a CSV file? I have about 5000 rows.

How-to / usage question.

The mobile app won't sync with my desktop data. I tap refresh but nothing updates.

Sync failure.

I reset my password an hour ago but now I get 'invalid credentials' on every login attempt.

Login failure after reset.

I forgot my password and the reset email never arrives. I've checked spam too.

Password reset email not arriving.

My two-factor authentication codes are all being rejected even though my phone clock is correct.

2FA access issue.

I'd like to change the email address associated with my account to a new work email.

Profile change.

Please delete my account and erase all of my personal data in accordance with GDPR.

Account closure / data deletion.

My account got locked after a few wrong password attempts. How can I unlock it?

Account lockout.

I noticed a login from a country I've never visited. Can you check if my account was compromised?

Security / suspicious login.

How do I add a teammate to my account and give them edit access to our projects?

Access / team management.

cant acces my acount, the password dont work anymore and i didnt change it

Edge: typos. Access/login problem.

Locked out.

Edge: extremely short; account lockout inferred.

No puedo iniciar sesion, my password reset link says it has already expired.

Edge: mixed Spanish/English. Account access issue.

Love being locked out of my own account for absolutely no reason. Fantastic security, thanks.

Edge: sarcastic. Account lockout underneath.

Can I transfer ownership of the workspace to another admin before I leave the company?

Ownership transfer / access.

Hey team, love the product! Do you happen to offer a partner program for agencies?

Partnership inquiry.

Just wanted to say your support team helped me last week and they were fantastic. Thank you!

Positive feedback.

I'm a journalist writing about productivity tools. Could someone from your team do a short interview?

Press / media inquiry.

Do you have any open positions on your engineering team? I couldn't find a careers page.

Careers question.

Quick question.

Edge: extremely short and contentless; defaults to general.

do u gys have a referal programm? a freind told me i could get credit for invitng peple

Edge: typos. General referral-program inquiry.

hi

Edge: minimal content; general.

Ciao! Just wanted to say grazie mille, your team was super helpful and the app is great.

Edge: mixed Italian/English. Positive feedback.

Oh sure, like anyone there actually reads feedback. Anyway, the app is fine I guess. Bye.

Edge: sarcastic. General feedback with no actionable request.

You should really add a dark mode. My eyes would thank you during late-night sessions.

Feature suggestion; general feedback rather than a technical fault.

Are you running any webinars or live demos this month? I'd like to attend one with my team.

Event / webinar question.

I paid for the Premium plan yesterday but the premium features still don't show up in my account.

Edge: ambiguous between billing (paid) and technical (entitlement not applied). Payment succeeded, so primary issue is features not unlocking = technical.

Please cancel my subscription effective today; I no longer need the service.

Edge: cancellation. Per category rules, plan cancellation/closure is treated as account.

Is the Pro plan worth it over the Basic plan? Mainly curious about the difference in features.

Edge: ambiguous between billing (plans/pricing) and general (pre-sales question). It is an exploratory comparison, not a charge issue, so general.

The invoice download button gives me a 404 error, so now I can't get the receipt I need.

Edge: ambiguous between billing (invoice/receipt) and technical (404 error). The blocker is a broken button, so the primary issue is technical.